In House Greeter Supervisor
Company Name:
Westgate Resorts
This job''s primary purpose is to supervise the In House Greeters. Supervisor is responsible for scheduleing and approving time off. Supervisor also conducts interviews and assists in hiring. Supervisor will be coordinating the curbside greeting process. Conducting light, in the moment coaching on team members that supervisor witnesses not following our 12 Principles of Service Guidelines.
Include the following, and other duties may be assigned.
Scheduling In House Greeters, Approving Time off and assist with hiring and interviewing, Coordinating curbside greeting process, Coaching for improvement, Supervise and report back to the Director of Concierge regarding the In House Greeters who are responsible for the following:
Responsible for being in the lobby greeting families
Interacting with Guest
Giving great customer service
Greet all guest as they arrive to check into resort
Ensure guests are directed to appropriate desk and/or areas as needed
Locate Sales Representative and making sure that they have picked up their tours
Assist other sales departments as needed
Supervisory
Responsibilities:
Supervises the In-House Greeters in accordance with the organizations policies and applicable laws. Responsibilites include interviewing, hiring, and training team members, planning, assigning, and directing work, appraising performance, rewarding and disciplinining team members, addressing complaints and resolving problems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an indivudual must be able to perform each essential duty satisfactorily. The requirement slisted below are representative of the knowledge, skill, and/or ablility required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fuctions
Additional Information: Must possess excellant customer service skills and have the ability to work well with others. Must have excellant typing and computer skills
Education And/Or
Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routing reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using untis of American money and weight measurements, volume and distance
Reasoning Abilities:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations:
none required
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hand to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work enviroment chartacteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work enviornment is usually very loud.
Date: 2014-05-07
Country: US
State: SC
City: Myrtle Beach
Postal Code: 29577
Category: Sales Support
Job Type: Active Full TimeEstimated Salary: $20 to $28 per hour based on qualifications.
Westgate Resorts
This job''s primary purpose is to supervise the In House Greeters. Supervisor is responsible for scheduleing and approving time off. Supervisor also conducts interviews and assists in hiring. Supervisor will be coordinating the curbside greeting process. Conducting light, in the moment coaching on team members that supervisor witnesses not following our 12 Principles of Service Guidelines.
Include the following, and other duties may be assigned.
Scheduling In House Greeters, Approving Time off and assist with hiring and interviewing, Coordinating curbside greeting process, Coaching for improvement, Supervise and report back to the Director of Concierge regarding the In House Greeters who are responsible for the following:
Responsible for being in the lobby greeting families
Interacting with Guest
Giving great customer service
Greet all guest as they arrive to check into resort
Ensure guests are directed to appropriate desk and/or areas as needed
Locate Sales Representative and making sure that they have picked up their tours
Assist other sales departments as needed
Supervisory
Responsibilities:
Supervises the In-House Greeters in accordance with the organizations policies and applicable laws. Responsibilites include interviewing, hiring, and training team members, planning, assigning, and directing work, appraising performance, rewarding and disciplinining team members, addressing complaints and resolving problems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an indivudual must be able to perform each essential duty satisfactorily. The requirement slisted below are representative of the knowledge, skill, and/or ablility required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fuctions
Additional Information: Must possess excellant customer service skills and have the ability to work well with others. Must have excellant typing and computer skills
Education And/Or
Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routing reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using untis of American money and weight measurements, volume and distance
Reasoning Abilities:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations:
none required
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hand to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work enviroment chartacteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work enviornment is usually very loud.
Date: 2014-05-07
Country: US
State: SC
City: Myrtle Beach
Postal Code: 29577
Category: Sales Support
Job Type: Active Full TimeEstimated Salary: $20 to $28 per hour based on qualifications.
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