Service Associate - Specialty

Company Name:
_Job Summary_ :
The Specialty Sales Associate contributes to achieving store goals using their customer service and product knowledge skills. Specialty Sales Associates are responsible for delivering the highest of Customer Service standards that exceeds customer expectations, and act as ambassadors of the brand. Including ensuring that all customers have a pleasant shopping experience.
_Job Responsibilities_ :
Know individual and store sales targets for every working shift
Engage customers on the selling floor with a focus on conversion
Maintain high energy and professional manner at all times
Solves customer problems and exceeds expectations in store
Services multiple customers using Corporate Customer Service standards
Responsible for name capture and customer relationship and after sales service
Manages service level with customers at all times
Manages transactions at the cash register with accuracy and efficiency
Communicate product knowledge to customers
Participates and contributes in daily briefings, staff meetings
Follows all communication and managers direction
Maintains the store environment, store organization and visual display and store sets
Keep inventory organization and integrity in transactions while displaying all current merchandise at all times
Process product shipments and transfers
Complete the Corporate Customer Service associate training certification program
Assist in on boarding and training of new associates
Comply with company dress code
Show passion and pride for The Brand in every area of responsibility
Execute 7 Service Standards at all times:
Greeting The Customer
Introducing Yourself By Name
Asking Lifestyle Questions to Suggest Appropriate Product
Introducing a Potential Add On Item
Handling the Product with Care and Respect
Making a Lasting Impression
Thanking the Customer
Minimum 2 years retail experience in high end fashion retail
Minimum high school diploma or equivalent
Position : Service Associate - Specialty
Reports to : Supervisor
Department : Store Operations
Classification : Hourly
Division : All Divisions

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.