Customer Service Representative
Salary:
$34,403.
20 AnnuallyLocation :
Myrtle Beach, SCJob Type:
Regular Full Time EmployeeJob Number:
01267Department:
Financial ServicesDivision:
RevenueOpening Date:
07/20/2023Closing Date:
7/27/2023 5:
00 PM EasternJob Announcement Job Description CITY OF MYRTLE BEACH, SOUTH CAROLINACLASSIFICATION DESCRIPTION CLASSIFICATION TITLE:
CUSTOMER SERVICE REPRESENTATIVEPURPOSE OF CLASSIFICATIONThe purpose of this classification is to assist customers with all aspects of and inquiries regarding Public Works Services, utility connections, billing, and payments and to perform intermediate skilled clerical work involving the preparation and maintenance of fiscal or related records for utilities.
ESSENTIAL FUNCTIONSThe following duties are normal for this position.
The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Other duties may be required and assigned.
Performs customer service functions in person or by telephone; provides information and assistance regarding City services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; recommends solutions; conducts follow-up to ensure customer satisfaction.
Processes payments for utilities; receives monies from customers by checks, cash, and credit card; documents payments received; balances cash drawer daily; prepares bank deposits; reviews delinquent customer listings and schedules cut-offs; researches and corrects errors in accounts.
Creates new accounts; accepts deposits and fees; provides information regarding utility systems policies, procedures and charges.
Assists with customer complaints, questions, and requests regarding billing and payments; researches and resolves complaints; closes or corrects accounts; arranges payment plans, etc.
Assists employees with problems when in the field; communicates with field employees via radio.
Maintains inventories of supplies, forms, and equipment; ensures availability of adequate supplies to complete work activities; prepares purchase requisitions for needed materials, equipment, and supplies; receives/distributes incoming supply shipments.
Maintains file system of various files/records; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.
Performs general office and clerical tasks; processes incoming and outgoing mail; types correspondence or other documents as requested.
Prepares, types, proofreads, and/or completes various forms, reports, correspondence, newsletters, lists, directories, logs, notices, schedules, calendars, agendas, minutes, inventory records, charts, graphs, spreadsheets, or other documents.
Receives various forms, reports, correspondence, logs, newsletters, policies, procedures, manuals, handbooks, directories, reference materials, or other documentation; reviews, completes, proofreads, processes, forwards or retains as appropriate.
Operates a personal computer, telephone, general office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
Customer Service Representative assigned to the Utility Billing Department performs the following additional duties:
Prepares utility bills.
Prepares, receives, files, logs, tracks and follows up on service request forms and other documents related to utility service, including re-reads, meter re-installations, meter tests, leak checks, turn-ons, and cut-offs; prepares and posts adjustments to accounts due to errors or leaks.
Acts as receptionist; directs callers to proper person.
Utilizes the City's optical imaging system to scan, index, and retrieve new service applications and related utility service documents.
ADDITIONAL FUNCTIONSAssists with special projects as assigned.
Performs other related duties as required.
Minimum Qualifications High school diploma or GED, supplemented by some technical or vocational training in accounting; two (2) years of experience in customer service, general bookkeeping; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Supplemental Information City of Myrtle Beach BenefitsNo Cost Health, Dental & Vision Insurance for Fulltime Employees401K & 457 Plans AvailableState RetirementEmployee Wellness ClinicFlex Spending AccountEmployee AssistanceAnd much moreThe City of Myrtle Beach, South Carolina is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Recommended Skills Administration Agenda Development Audio Equipments Billing Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
$34,403.
20 AnnuallyLocation :
Myrtle Beach, SCJob Type:
Regular Full Time EmployeeJob Number:
01267Department:
Financial ServicesDivision:
RevenueOpening Date:
07/20/2023Closing Date:
7/27/2023 5:
00 PM EasternJob Announcement Job Description CITY OF MYRTLE BEACH, SOUTH CAROLINACLASSIFICATION DESCRIPTION CLASSIFICATION TITLE:
CUSTOMER SERVICE REPRESENTATIVEPURPOSE OF CLASSIFICATIONThe purpose of this classification is to assist customers with all aspects of and inquiries regarding Public Works Services, utility connections, billing, and payments and to perform intermediate skilled clerical work involving the preparation and maintenance of fiscal or related records for utilities.
ESSENTIAL FUNCTIONSThe following duties are normal for this position.
The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Other duties may be required and assigned.
Performs customer service functions in person or by telephone; provides information and assistance regarding City services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; recommends solutions; conducts follow-up to ensure customer satisfaction.
Processes payments for utilities; receives monies from customers by checks, cash, and credit card; documents payments received; balances cash drawer daily; prepares bank deposits; reviews delinquent customer listings and schedules cut-offs; researches and corrects errors in accounts.
Creates new accounts; accepts deposits and fees; provides information regarding utility systems policies, procedures and charges.
Assists with customer complaints, questions, and requests regarding billing and payments; researches and resolves complaints; closes or corrects accounts; arranges payment plans, etc.
Assists employees with problems when in the field; communicates with field employees via radio.
Maintains inventories of supplies, forms, and equipment; ensures availability of adequate supplies to complete work activities; prepares purchase requisitions for needed materials, equipment, and supplies; receives/distributes incoming supply shipments.
Maintains file system of various files/records; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.
Performs general office and clerical tasks; processes incoming and outgoing mail; types correspondence or other documents as requested.
Prepares, types, proofreads, and/or completes various forms, reports, correspondence, newsletters, lists, directories, logs, notices, schedules, calendars, agendas, minutes, inventory records, charts, graphs, spreadsheets, or other documents.
Receives various forms, reports, correspondence, logs, newsletters, policies, procedures, manuals, handbooks, directories, reference materials, or other documentation; reviews, completes, proofreads, processes, forwards or retains as appropriate.
Operates a personal computer, telephone, general office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
Customer Service Representative assigned to the Utility Billing Department performs the following additional duties:
Prepares utility bills.
Prepares, receives, files, logs, tracks and follows up on service request forms and other documents related to utility service, including re-reads, meter re-installations, meter tests, leak checks, turn-ons, and cut-offs; prepares and posts adjustments to accounts due to errors or leaks.
Acts as receptionist; directs callers to proper person.
Utilizes the City's optical imaging system to scan, index, and retrieve new service applications and related utility service documents.
ADDITIONAL FUNCTIONSAssists with special projects as assigned.
Performs other related duties as required.
Minimum Qualifications High school diploma or GED, supplemented by some technical or vocational training in accounting; two (2) years of experience in customer service, general bookkeeping; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Supplemental Information City of Myrtle Beach BenefitsNo Cost Health, Dental & Vision Insurance for Fulltime Employees401K & 457 Plans AvailableState RetirementEmployee Wellness ClinicFlex Spending AccountEmployee AssistanceAnd much moreThe City of Myrtle Beach, South Carolina is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Recommended Skills Administration Agenda Development Audio Equipments Billing Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
