Customer Service Representative
This is not a remote positionA customer service representative, or CSR, will function as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
The best CSRs are excited to help customers, patient, empathetic, and passionately communicative.
CSRs are also familiar with drafting a professional email/letter, which includes proper grammar, no spelling errors, and correct punctuation.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
RequirementsMinimum Requirements:
Phone etiquette:
2 years (Required) Customer support/service:
3 years (Required) Strong Professional written and oral communication skills are vital - must be able to compose professional emails with proper, grammar, spelling, punctuation, etc.
Retail sales experience is a plus Must be 21 years of age or older Willing to complete a background check and reference checks Willing to complete random drug tests, if necessary Knowledge, Skills, and Abilities:
Familiarity with Microsoft Excel, Word, etc.
Must be tech savvy, and can quickly learn latest programs used for inventory, shipping, website portals Able to work independently and take initiative to complete simple tasks Basic knowledge of novelty items, such as CBD, kratom, vape products, eCigs, tobacco pipes, etc.
is a PLUS Ability to lift 15 pounds SOFT SKILLS:
Ability to prioritize/time management:
The ability to identify high priority inquiries vs low priority inquires, while also completing each task in a timely manner Meticulous:
detailed oriented when creating professional emails, new orders and invoices for customers, and daily reports Strong organizational skills Must be a self-started and collaborator:
ability to work independently within little to no directions, but also a great collaborator Conflict resolution:
able to resolve any complaints quickly and efficiently, in a timely manner, while also ensuring the customer is completely satisfied Perky Personality:
Must be polite, cheerful and tact when conversing with customers; also, stress tolerant and patient SALARY:
Starting at up to $15 an hour and paid training - based on experience.
Training is at a reduced pay rate.
After the training period, we will review the performance and adjust the pay.
During the first year, we conduct several performance reviews.
We review the performance to date, and typically provide a pay raise and potentially other incentives.
We can say with confidence that if you a hard worker, we will notice your achievements and always compensate you accordingly.
We do our best to take care of our employees!BenefitsBenefits of working for our company:
Employee benefits, such as:
free beverages, snacks, office meals, flexible schedule, discounts, and more An incredibly fun and encouraging work group, in an open-minded atmosphere Periodic performance reviews which typically results in a raise and/or bonuses.
Opportunities for advancement Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Health Care Plan (Medical, Dental & Vision) Recommended Skills Accounts Receivable Attention To Detail Communication Conflict Resolution Coordinating Courtesy Estimated Salary: $20 to $28 per hour based on qualifications.
The best CSRs are excited to help customers, patient, empathetic, and passionately communicative.
CSRs are also familiar with drafting a professional email/letter, which includes proper grammar, no spelling errors, and correct punctuation.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
RequirementsMinimum Requirements:
Phone etiquette:
2 years (Required) Customer support/service:
3 years (Required) Strong Professional written and oral communication skills are vital - must be able to compose professional emails with proper, grammar, spelling, punctuation, etc.
Retail sales experience is a plus Must be 21 years of age or older Willing to complete a background check and reference checks Willing to complete random drug tests, if necessary Knowledge, Skills, and Abilities:
Familiarity with Microsoft Excel, Word, etc.
Must be tech savvy, and can quickly learn latest programs used for inventory, shipping, website portals Able to work independently and take initiative to complete simple tasks Basic knowledge of novelty items, such as CBD, kratom, vape products, eCigs, tobacco pipes, etc.
is a PLUS Ability to lift 15 pounds SOFT SKILLS:
Ability to prioritize/time management:
The ability to identify high priority inquiries vs low priority inquires, while also completing each task in a timely manner Meticulous:
detailed oriented when creating professional emails, new orders and invoices for customers, and daily reports Strong organizational skills Must be a self-started and collaborator:
ability to work independently within little to no directions, but also a great collaborator Conflict resolution:
able to resolve any complaints quickly and efficiently, in a timely manner, while also ensuring the customer is completely satisfied Perky Personality:
Must be polite, cheerful and tact when conversing with customers; also, stress tolerant and patient SALARY:
Starting at up to $15 an hour and paid training - based on experience.
Training is at a reduced pay rate.
After the training period, we will review the performance and adjust the pay.
During the first year, we conduct several performance reviews.
We review the performance to date, and typically provide a pay raise and potentially other incentives.
We can say with confidence that if you a hard worker, we will notice your achievements and always compensate you accordingly.
We do our best to take care of our employees!BenefitsBenefits of working for our company:
Employee benefits, such as:
free beverages, snacks, office meals, flexible schedule, discounts, and more An incredibly fun and encouraging work group, in an open-minded atmosphere Periodic performance reviews which typically results in a raise and/or bonuses.
Opportunities for advancement Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Health Care Plan (Medical, Dental & Vision) Recommended Skills Accounts Receivable Attention To Detail Communication Conflict Resolution Coordinating Courtesy Estimated Salary: $20 to $28 per hour based on qualifications.
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